My experience at the BBQ Shop from start to finish was fantastic.
Shameer spent quite a bit of time with me figuring out what it was I was looking for. He then helped me narrow my search down to three brands/models. A Napoleon, a Weber and a Jackson Grills. He provided me with websites to all three brands as well as encouraged me to check out the BBQ Shops website. I left there feeling very educated and not pressured into one particular BBQ. After doing my research I came back to the BBQ Shop (even though I am sure I could have found similar BBQs elsewhere) as I found the initial service and pricing to be very good.
After committing to the purchase I was handed over to Nash who rang up my purchase. Nash informed me that the BBQs were on order and it would come in about 3 weeks (it showed up within the 3 weeks as promised). Nash ended up selling me on the benefits of having the BBQ delivered as opposed to me picking it up and spending an afternoon putting it together(anyone who has put together a BBQ knows how long that can take and how frustrating it can be sometimes). My instincts were to pick it up (or even have them assemble it for me and pick it up), but I opted for the delivery and was so glad I did. On the day of delivery I received a call from Al and Bob to let me know that they were on their way. When they arrived they opened up the truck and there standing so pristine was my brand new Napoleon grill...it was a thing of beauty! Al and Bob brought the grill off the truck, around the back of our house (carrying it over the grass so as not to get the wheels dirty and full of wet grass), then proceeded to set the BBQ up in the spot I wanted. They hooked up the propane, and walked me through several features and showed me how to light up the BBQ. Al also provided lots of hints and tips on how to maintain the grill (including several things I may would not have thought of). They cleaned off all the excess packaging and cardboard and took it all away leaving me with just this beautiful BBQ on my patio.
I cannot say enough good things about the service I received from the BBQ Shop from start to finish, they were all professional, helpful and had a great attitude and enthusiasm with the way they served me. With the warranty that comes with the Napoleon I may not buy another grill again for a very, very long time, the BBQ Shop offers lots of BBQ accessories and other patio goodies (heaters, fire pits) that will keep me as a customer for life. Not only that, but I am going to recommend anyone looking for a grill or patio heater etc to go to the BBQ Shop...you will NOT be disappointed.
We bought a Napoleon Pro500 here on April 19, 2013. Prior to attending, I telephoned and spoke with Sam Mulji. He was very helpful and our conversation encouraged me to travel from the Fraser Valley to the store. I did not receive this same level of knowledge and service from stores I called in Chilliwack, Abbotsford and Vancouver.
At the store, we were greeted by Sam who provided clear, no nonsense information. He readily demonstrated the differences between the various models and the benefits of each. This store definitely has the largest display of Napoleon bbq's and accessories that I have ever seen...and I checked and called most stores in BC.
The staff at the store were not pushy and gave us the time we needed to decide on our own. Without our suggestion, Sam compared prices online and reduced the store's price to match the lowest (similar model) one.
The customer service we received in the store was exceptional including helpful advice on hooking up the natural gas at our home. We returned the next day to purchase a cover and again received the same level of service. A week later, we attended to purchase a Rib & Roast rack with similar experiences. During this visit, Sam offered some of his personal seasoning for our steaks...it was excellent!
Overall, our experience with the staff and this store has been outstanding. We are surprised by the negative reviews as those were far different from our experiences especially since we attended the store multiple times.
I can not say enough about how good these guys are. My wife surprised me on my birthday with a new BBQ 2 years ago and the guys were fantastic at explaining everything about BBQ's to us when we were in there looking a while before she bought it. They were also great when they came out to set it all up and take our old one away, so that when I got home, it was a huge surprise.
Well, 2 years later, I walked in and asked about some flaking on one of the grills, but they simply looked up which unit I had, handed me a new grill and a great discount coupon, which they presented to me in one of their coffee mugs..
Customer service is a lost art for most companies, but not with these folks, they are excellent. I'm so glad we bought from here and will recommend to anyone that this is the place to buy a BBQ.
I bought the BBQ on Saturday. Thank you for your assistance and time to explain things to me. I’m very happy with my selection and the service at The BBQ Shop was exceptional.
I had such a tough time finding a propane fire pit in stock anywhere mid-summer (in our price range) and was thrilled to receive an e-mail from you only 2 days before our big camping trip.....you had just re-stocked the Outlander! You even let me send my courier to pick it up on a rush so that we had it in time!
Thank you so much....the fire pit was an absolute hit for two families, 9 ppl in total. Everything about it was perfect! The kids had so much fun roasting their marshmallows and weenies....well so did the adults actually :)
Fabulous product.....fabulous service!!
Normally I don't write letters, but I thought I must pass along to you my appreciation of our recent transactions. Dealing with someone over the phone in a distant city is always a little anxiety-provoking. I very much appreciated your clarity, discussion of the various alternatives for replacement parts for my Weber BBQ, the total lack of any feeling of "upselling", your preparedness to adjust the order when, due to my own fault, I needed a further part, and, in addition, the fact that I could phone you with an order late on Wednesday afternoon and it was delivered to my door in Victoria on Thursday.
Truly outstanding service; I very much appreciate it, and will have no problem telling any of my friends to give you a call (I already have).
I bought a Napoleon 500 series and it is by far the best bbq I've ever had. Thanks to the staff at THE BBQ SHOP for the impeccable service. The best service I've ever had! Thanks.
Great BBQ shopping experience, from purchase to delivery. Highly recommended
I was having a problem with a bbq I had bought from rona a few years ago. Not knowing anything about bbq' I stopped using it as I felt it was a danger. Finaly I checked online for a parts dealer that might be able to help me. I came across, "The BBQ Shop". By the next day I was on the Phone with Nash. To my pleasant surprise I was given advice on how to remedy the problem without any push to buy parts. Sure enough their solution worked and we have a working bbq again......A very honorable gesture that speaks to their integrity as a company!!
The replacement parts for my Porta-Chef showed up yesterday as you expected. I did install the 3 parts this morning and it was a snap I have found in the past when buying replacement parts something always goes wrong or they don’t fit as they should, these ones went in the way they were suppose to. It was a pleasure dealing with you and getting the right stuff. If I ever need any other BBQ Parts I will definitely be contacting you.
Kamloops B C
Incredible service. We had made an inquiry for a specialty item via email with Nash. At the time he wrote back saying it may be several months before the product would come in and that he would let us know when the product arrived. Sure enough he let us know the product was in. We confirmed the order and to my surprise that evening the product was hand delivered by Nash and his family. A true spirit of free enterprise!
These guys are great. I bought a Weber from a large chain store (my mistake) and when the gas fitter couldn't hook it up, of course no one could help me. I went online and found the BBQ shop. I called and instantly the guy knew exactly what I wanted and how to fix it. I will buy all my products from the BBQ Shop from now on!
I discovered the bbq shop a couple years ago when looking for my first smoker. I found the best place with the best selection in my own backyard here in Poco. Nash and crew helped point me in the right direction with all the equipment needed to get started. Soon after it was time to upgrade my home propane BBQ. I browsed the internet and read reviews and came down with a couple brands that I was interested in. I found in the end the BBQ shop had ALL of them. When I showed up they were very knowledgable about all there grills. I really liked how they didnt upsell me the most expensive grill in the shop but got me into what suited my needs. Since then I have got to know the whole clan and keep returning to buy all my bbq equipment without shopping anywhere else. I have now purchased a second smoker and a camping bbq as well. I send all my friends here to pick up there gear and would recommend everyone else to as well.
It is well worth your time to make the trip to The BBQ Shop. We just purchased a Weber BBQ and we couldn't be happier with our experience. The staff really know their product, and will direct you to the BBQ that best suits your situation. They even recommended less costly solutions on BBQ gear we were prepared to pay more for! We had a small issue once our BBQ was assembled, but thanks to Al we were up and running the next day. You can shop with total confidence at The BBQ Shop. We will recommend them without reservation.
Brad and Deirdre L.
I promised I'd send you a photo of the new Fire Pit once we had finished painting it. And perhaps now is a good time to say how much we enjoyed doing business with you. You were very patient with us as we took our time making the decision which product to buy. I have to say I was a bit nervous about buying such a pricey piece....one that wasn't the color we wanted and gambled in it being ok to paint. And then you delivered it and set it up for me and that was above and beyond what I expected.....great service to your customer! Thank you and Nash again for you superior service.
Doug and Juanita
We purchased a Jackson Grill bbq from The BBQ Shop two years ago and when we had to get replacement parts for our BBQ the staff were Very friendly and Very helpful !! Keep up the good work!
We purchased a Napoleon Prestige II 450 about 2 years ago and were very pleased with both the service and quality of the unit. Nash and his team delivered it to our door and have provided superior after-sales service since. We always make sure we mention the BBQ Shop to anyone who we know that is in the market for a new barbeque. Definitely the best source for Vancouver BBQ!
Wow my husband and I have never received such good service! We received the parcel on the 10th.
I want to thank you for your very prompt service. The barbeque is everything I hoped for, a problem when all I've seen is the picture. Napolean has always treated me well with issues that arose with my larger home barbeque. It's been a pleasure dealing with you.
Purchased a Weber Summit S650. I have to say service was excellent. Salesperson spent the time to explain the different brands and models. There was no pressure sales tactics. These guys specialize and have top knowledge of their products.
Friendly, very helpful and knowledgeable sales people with a wide selection of quality BBQ's at reasonable prices. We love our Napoleon. Brings barbequing and grilling to a whole new level. Great after sales service too. I had one minor glitch and the "Shop" sent a technician out to my home and corrected it promptly and at no cost to me. I have, and will continue to go back to The BBQ Shop for all my bbq accesories and advice. Thanks Guys!
A COMPANY THAT STANDS BEHIND ITS PRODUCT!! I bought my Broil King BBQ from the BBQ shop in 2008. Since then I've had two minor problems with the BBQ and both times they have stood behind their product and given me replacement parts at no cost. I went in there expecting to pay for them and was pleasantly surprised when they told me that it was still under warranty. I didn't have records of my own but they took the time to find my purchase in their system to see what I was entitled to. Great Service! I would recommend this place to anyone who needs a new BBQ.
To all future buyers of BBQ's and accessories I highly recommend the BBQ Shop! They have extremely knowledgeable staff and also but not least to me is their after sales service. After I purchased my BBQ I had phoned to ask questions almost every day. The staff at the BBQ Shop not only answered my questions but gave me other important tips that I wasn't aware of. They didn't rush of to the next customer like a lot of retailers do after two minutes on the phone, they stayed with me until I was completely sure of what I was doing. Thank you BBQ Shop.
The BBQ Shop, run by Mr. Nash Shivji, was by the far the BEST shopping experience I've had: the staff are incredibly friendly, helpful and really knowledgeable about BBQ's. If you need a BBQ, there's no need to go anywhere else...it's a little out of the way but believe me, it's worth it!
Many thanks again!
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